Refund and Returns Policy

1. General Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a return and refund policy under the following conditions:

  • You may return items within 30 days of receiving them.
  • Items must be in new, unused, and undamaged condition, with original packaging and tags still attached.
  • Please keep your order confirmation or receipt as proof of purchase.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including but not limited to:

  • Gift cards
  • Clearance items
  • Items marked as “final sale”
  • Personalized or custom products

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving the product.
  2. Provide your order number and details about the product you wish to return.
  3. Once we receive your return request, we will send you instructions on how to return the item.
  4. Securely package the item and return it using a trackable shipping method. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 3-7 business days for the refund to appear in your account.

  • If the returned item is in new, unused condition, a full refund will be issued.
  • If the item shows signs of use, damage, or is missing parts, a partial refund may be issued, or the return may be rejected.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 30 days of receiving the product. We will arrange for a replacement or full refund, including any return shipping costs.

6. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Contact Information

If you have any questions regarding our refund and return policy, please contact us at: